Privacy policy

Averlo Health – Privacy Policy

Last updated: November 20th, 2025

This website and all related services are operated by 17287046 CANADA INC., a corporation incorporated in Canada, doing business as Averlo Health (“we,” “our,” or “us”).

This Privacy Policy explains how Averlo Health (“Averlo,” “we,” “us”) collects, uses, shares, and protects your personal information when you visit our website, make a purchase, contact support, or interact with our marketing channels (collectively, the “Services”).
Our store is hosted on Shopify.

Quick Summary

  • We collect only what we need.

  • We use your information to operate our store, process orders, and support you.

  • We keep your information safe.

  • We do not sell your personal information for money.

  • Some analytics or advertising tools may qualify as a “sale” or “sharing” under U.S. state laws — see Your Rights & Choices for opt-outs.

1. Who We Are & How to Contact Us

Controller: Averlo Health, 3545 Odyssey Drive
Privacy Officer (Canada / Québec Law 25): info@averlohealth.com
EU/UK Representative (if applicable): Available upon request
Privacy Requests: info@averlohealth.com or [/privacy-request]

2. Information We Collect

Depending on your interactions, we may collect:

Contact & Account Info

Name, email, phone number, billing/shipping address, password.

Order & Payment Info

Items purchased, totals, refunds, payment method (processed securely — we do not store full card numbers).

Device & Usage Data

IP address, browser/device type, cookies/pixels, pages viewed, and approximate location.

Support & Reviews

Messages, emails, chat transcripts, survey submissions, or product feedback.

Business Verification (for restricted or B2B-only research products)

Institutional email address, business name/ID, website, intended use.

3. How We Collect Information

Directly From You

Checkout forms, customer accounts, email/chat communications.

Automatically

Cookies, pixels, server logs, and similar technologies.

From Service Providers

Payment processors, shipping carriers, fraud tools, analytics platforms.

From Advertising Partners

Where permitted and with the required consent.

4. How We Use Your Information

We use personal information to:

  • Process orders, payments, returns, and support requests

  • Communicate about your orders and account

  • Improve and secure our website and Services (fraud prevention, diagnostics, analytics)

  • Comply with legal, tax, and accounting obligations

  • Send promotional updates (email/SMS) where consented

  • Verify eligibility for specialized or restricted research-use products

Legal Bases

EU/UK: contract, legitimate interests, consent, legal obligation
Canada (PIPEDA / Québec Law 25): meaningful consent, appropriate purposes
United States: as disclosed in this Policy
Australia: as needed for business functions, with consent where required

5. Cookies, Pixels & Analytics

We use:

  • Necessary cookies — checkout, cart, security

  • Analytics & advertising cookies (with consent where required) — Shopify, Google, Meta, and others

EU/UK: non-essential cookies load only after consent.
Canada: we seek meaningful consent for interest-based advertising.
U.S. state laws: we honor Global Privacy Control (GPC) as an opt-out of sale/share where applicable.

You may adjust preferences anytime via Cookie Settings in the footer.

6. Sharing Your Information

We share personal information only as needed:

Service Providers

Shopify, payment processors, shipping carriers, fulfillment partners, fraud prevention tools, analytics, email/SMS vendors.

Advertising & Analytics Partners

Only with consent where required.

Affiliates & Advisors

For legitimate business or legal purposes.

Authorities

When legally required.

Business Transfers

Mergers, acquisitions, or reorganizations, with safeguards.

We do not sell personal information for money.
Some disclosures for advertising/analytics may be defined as “sale” or “sharing” under U.S. state laws.

7. Relationship with Shopify

Our store is powered by Shopify, which collects additional information for security, fraud prevention, and analytics.
In some cases, Shopify acts as an independent data controller and may respond directly to privacy requests via the Shopify Privacy Portal.

8. Your Rights & Choices

Your rights depend on your location but generally include:

  • Access, correction, deletion, and portability

  • Opting out of targeted advertising, cookies, and certain data uses

United States (CA/CO/CT/VA/UT, etc.)

  • Opt out of sale/share/targeted ads via our Do Not Sell or Share link

  • GPC browser signals honored

  • Right to access, delete, or correct data

Canada (PIPEDA / Québec Law 25)

  • Access, correction, consent withdrawal

  • Breach notification rights where applicable

EU/UK (GDPR / UK GDPR)

  • Access, rectification, erasure, restriction, portability, objection

  • Withdraw consent anytime

Australia (APPs)

  • Access and correction rights

To exercise your rights:

Visit [/privacy-request] or email info@averlohealth.com.
We may require identity verification and accept authorized-agent requests where permitted.

Marketing Preferences

  • Unsubscribe from email marketing anytime via the link in the message

  • For SMS, reply STOP

9. Security

We use administrative, technical, and physical safeguards including:

  • Encryption in transit

  • Access controls

  • Vendor due diligence

  • Incident response protocols

No system is perfectly secure — please use strong, unique passwords and enable multi-factor authentication when available.

10. Retention

We retain personal information only as long as necessary to:

  • Provide the Services

  • Fulfill legal and accounting requirements

After that, data is permanently deleted or de-identified.

11. Children’s Privacy

Our Services are not directed to children:

  • Under age 13 in the US/Canada

  • Under age 16 in the EU/UK

We do not knowingly collect data from minors. Please contact us if you believe a child has submitted information.

12. International Transfers

We may transfer personal data to countries such as the United States or EU member states.
Where required, we implement:

  • Standard Contractual Clauses (SCCs)

  • UK International Data Transfer Addendum (IDTA)

  • Additional technical and organizational safeguards

For details, contact info@averlohealth.com.

13. FDA Disclaimer

Statements made, or products sold through this website, have not been evaluated by the U.S. Food and Drug Administration.
Our products are not intended for human consumption, nor to diagnose, treat, cure, or prevent any disease.

14. Changes to This Policy

We may update this Privacy Policy periodically.
The “Last updated” date will reflect the most recent version.
If updates are material, we will provide prominent notice and request consent where required.

15. Contact Us

Averlo Health
3545 Odyssey Drive
Email: info@averlohealth.com